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Money Back Guarantee

We want you to shop with confidence when using our sites, westgate-london.com

Coverage, eligibility requirements, and exclusions

Money Back Guarantee applies when:

  • The buyer doesn't receive an item
  • The item received by the buyer doesn't match the listing, for example:
    • The seller sent the wrong item, or
    • The item arrives broken, damaged, or faulty

 

As a buyer, for your transaction to be eligible for Westgate London Money Back Guarantee:

  • You must complete and pay for your purchase on our site using our payment method at checkout;
  • You must meet the requirements specified in our t&c’s, refunds and returns policy, including taking action within the required time frames;
  • The item may not be an excluded item or subject to any additional exclusions; and
  • You may not seek resolution for the same issue by another resolution method

 

Westgate Authenticity Guarantee

All items purchased on our website carry our Authenticity Guarantee Purchases are covered by Money Back Guarantee when all other eligibility requirements are met.

Refunds, payment holds and reimbursements

Refunds to buyers

For most purchases, buyers are refunded to their original payment method If we're unable to send refunds to the buyer's original payment method, we may provide refunds by coupon or vouchers redeemable for purchases on Westgate London.

Westgate London does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider.

If you are an international buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency.

 

Limited liability

Westgate London uses third party payment processors for collections and refunds, we do not accept any liability for delays, payment errors or non receipt of a refund. Payment hold may be placed on an account where we detect that you have breached our terms and conditions.